Response Tracking

Call Centre London offers you a feedback-loop service for the sales process. We do this by tracking responses digitally in our CRM and analysing them in a comprehensive manner.

Optimize the time of your commercial team while we face to record and analyse the perceptions of your customers through multiple communication channels such as, in face-to-face calls, chat, forums, e-mail, direct mail and even social networks.

What we often do is to connect our fullscale CRM to the Client's website to capture all data that is input by your customer base following promotional campaigns and other such drivers. Once the data from the website has reached the CRM any kind of action can be triggered and automated. For example, sales, confirmation emails, SMS, calls and follow-up campaigns.

At Call Centre London, we help you to know the impact you generate on customers through thorough monitoring across multiple channels.

Response tracking is a great tool for reaching out to your customers both existing and new and helps you to acquire valuable market research data. Analyse the best ways to push your business further, see where your new customers are coming from and turn your existing customer base from valued customers to loyal brand ambassadors who consistently choose to purchase from you and tell their friends about it.

Working with intelligently and professionally designed data capture methods placed on your website and fed into the adapted and customised CRM, our in-house personnel will work with you to analyse and show you through insightful reporting, where you are falling short, how to improve, as well as what you’re doing great at, all thanks to response tracking. Automated reports can be customised and give you the possibility to track your business at any time.

Talk to us today about how to better understand the Customer Experience you offer and the solutions we have in order to best capture this information and analyse that data for you with the Call Centre London’s professional response tracking service.