Call Overflow

At Call Centre London we handle the calls you cannot answer. We have considerable experience in this area that guarantees our effectiveness and efficiency in multichannel services. With our call overflow service, you can stay with your existing telephone service provider or you can move to our PBX VoIP phone central. If you decide to move to our phone central, the system is extremely flexible and allows operators in both your offices and ours be in the same waiting queue. Also, you have the possibility to unify different business locations via the phone centrum as well as to work in a de-centralized way. We will provide you with a local inbound number for where to forward the calls to during times of peak demand to outsource your call overflow requirements.

Our personnel undergo extensive training on your products and services and also on your brand values. We are using the call overflow service for example with labour intensive professions such as car mechanics and repair shops, hospitals, doctors, real-estate agents, etc. Our clients noticed a considerable rise in sales. Some had been losing up to 50 per cent of their calls and possible sales without even noticing. Call Centre London's call overflow services have helped these businesses recoup lost sales and provide a professional reception service that they were unable to fully provide before.

Our call overflow customers have access to extensive online reporting regarding the calls received and managed by Call Centre London so you have a clear comparison of how outsourcing your call overflow requirements to Call Centre London improves your business service offering and increases sales.

For us, it is important to work so that the image of the company is best valued by its customers in the handling of the overflow of calls. In Call Centre London we offer you solutions through our call overflow service 24 hours a day, 7 days a week. Contact us today to get a quotation.