Order Fulfilment

At Call Centre London we serve your customer service line when receiving direct orders via website, telephone, webstore, or via mail and coordinate it with the logistics company for you. We can receive orders 24 hours a day.

For order fulfilment at Call Centre London we train our personnel in-depth about each product so during the sales process we can give a competent recommendation or solution based on the customer's requirements. Specialist companies outsource their entire order fulfilment department to us as we handle complex and specific order fulfilment requests that require in-depth knowledge of that field. In some cases, according to the service or product we are processing, we employ specialized personnel such as technicians, veterinarians, and medical professionals, etc. to fulfil such orders efficiently, responsibly and accurately.

We offer a complete order fulfilment process from the point of sales inquiry to delivery of a product to the customer. This includes receiving, processing, picking, packing and shipping an order to customers. We also handle the returns process for you and keep a comprehensive record of orders placed and stock control at our warehouses so that you have full control of the order fulfilment process. You can access detailed reports 24/7 via the CRM that has been adapted to your needs. In some cases, we are often handling product exchanges and our staff are proficient at knowing how to handle the exchange process thanks to the in-depth training they have received on your products.

At Call Centre London, we have our own warehouse for the reception and management of urgent orders as well. We run a dedicated service that can save you considerable time and investment costs as your business expands.